Ok here's why i'm now anti-jetstar:
1. when I first came to Australia through Darwin, the connecting flight was delayed 2 hours in the middle of the night, but fine, things happen sometimes, I didn't hold a grudge, but then..
2. on the flight back to Sg, i was supposed to take a plane from Cairns to Darwin, then Darwin to Sg. The plane was going to take off from Darwin and halfway through, the pilot BRAKED dammit.. after waiting for half an hour in the plane they told us it's not serviceable and they're gonna try to get another plane. That's 3 hours delay.
3. Thankfully reached Darwin, but then told that the flight from Darwin-Sg is delayed 5 hours.. so we're gonna board at 23.39.. and we received $10 meal voucher for compensation.. The staff was very unapologetic to the point of seeming rude..
4. Some people who had flights from Sg to somewhere else tried to work it out with the jetstar staff but were just told "Sorry we can't help you." A lady was in tears, going to miss a flight to Europe just like that.. That's at least S$1000 mind you..
5. Went to the lounge.. talked to other disgruntled passengers.. funny thing is, there were people from other flights tt were delayed as well BECAUSE THE PLANES WERE NOT IN CONDITION TO FLY.. some things wrong with the engine and radios..
6. Found out that we all received different amounts of compensation depending on the extent we protested.. some ignorant ones (like me n my bro) received $10, some $100, some $150, one lady received $300.. Jetstar doesn't seem to have a proper management system, if they have it at all..
7. Talked to a taxi driver in Darwin n yeah, he confirmed that jetstar is terrible because their flights are often delayed, while when he was late for his flight for 10mins, they told him he could not board.
I think this combination of bad planes, bad timings, bad service and bad reputation is enough to stay off Jetstar the rest of my life...
1. when I first came to Australia through Darwin, the connecting flight was delayed 2 hours in the middle of the night, but fine, things happen sometimes, I didn't hold a grudge, but then..
2. on the flight back to Sg, i was supposed to take a plane from Cairns to Darwin, then Darwin to Sg. The plane was going to take off from Darwin and halfway through, the pilot BRAKED dammit.. after waiting for half an hour in the plane they told us it's not serviceable and they're gonna try to get another plane. That's 3 hours delay.
3. Thankfully reached Darwin, but then told that the flight from Darwin-Sg is delayed 5 hours.. so we're gonna board at 23.39.. and we received $10 meal voucher for compensation.. The staff was very unapologetic to the point of seeming rude..
4. Some people who had flights from Sg to somewhere else tried to work it out with the jetstar staff but were just told "Sorry we can't help you." A lady was in tears, going to miss a flight to Europe just like that.. That's at least S$1000 mind you..
5. Went to the lounge.. talked to other disgruntled passengers.. funny thing is, there were people from other flights tt were delayed as well BECAUSE THE PLANES WERE NOT IN CONDITION TO FLY.. some things wrong with the engine and radios..
6. Found out that we all received different amounts of compensation depending on the extent we protested.. some ignorant ones (like me n my bro) received $10, some $100, some $150, one lady received $300.. Jetstar doesn't seem to have a proper management system, if they have it at all..
7. Talked to a taxi driver in Darwin n yeah, he confirmed that jetstar is terrible because their flights are often delayed, while when he was late for his flight for 10mins, they told him he could not board.
I think this combination of bad planes, bad timings, bad service and bad reputation is enough to stay off Jetstar the rest of my life...
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